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Zammad AI

Ein mit GenAI betriebener Agent für Zammad. Erweitert den Helpdesk um KI-gestützte Ticketverarbeitung und intelligente Antwortvorschläge.

Source checked 01 Sept 2026, 09:27Original MaKI source ↗Data schema ki-verwaltungsradar.internal.v1
MaKI identifierBY20266435966AuthorityLandeshauptstadt MünchenStatusDevelopmentOpen original profile ↗
Evidence-backed dossier

Zammad AI

Ein mit GenAI betriebener Agent für Zammad. Erweitert den Helpdesk um KI-gestützte Ticketverarbeitung und intelligente Antwortvorschläge.

Development
Open original profile ↗
Authority
Landeshauptstadt München
Administrative level
MunicipalBayern
Ministry
Not published
Risk classification
Minimal riskSelf-reported in the MaKI profile, not an i6eal assessment
AI method
Generative KI
Application area
Bürgerinnen- und Bürgerbeteiligung · Information und Kommunikation
Governance matrix

Published, planned or open

The matrix separates published information, planned reviews, non-required information and unknown fields. It deliberately has no composite score.

Risk classificationMinimales Risiko
Fundamental-rights reviewWurde nicht betrachtet
Data-protection statementNicht erforderlich
Contractor useIntern
Intervention optionsWurde nicht betrachtet
Project linkNot published
Published context

Affected groups and risk measures

Affected groups
Mitarbeitende der Behörde/ des Ressorts, Öffentlichkeit in bestimmten Angelegenheiten
Risk measures
Wurde nicht betrachtet
Described harm risks
Wurde nicht betrachtet
Timeline

Project and publication dates

These dates come from the current MaKI profile. They are not i6eal observation history.

  1. Project start
  2. First published
  3. Last published
MaKI identifierBY20266435966
Evidence basispublished authority profile
Source state05 May 2026, 10:49
Observed by i6eal

Observation history

This profile has been observed since 19 Jul 2026. Source-reported project and publication dates remain separate.

First observed
Last observed

No earlier complete source state is available for comparison yet. Observation for this profile begins on 19 Jul 2026.

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Useful next steps

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