i6eal.de
DEEN
Start a project
← Back to the registerPublic-sector AI use

Zammad AI

Ein mit GenAI betriebener Agent für Zammad. Erweitert den Helpdesk um KI-gestützte Ticketverarbeitung und intelligente Antwortvorschläge.

Source checked 18 Jul 2026, 22:41Original MaKI source ↗Data schema ki-verwaltungsradar.internal.v1
MaKI identifierBY20266435966AuthorityLandeshauptstadt MünchenStatusDevelopmentOpen original profile ↗
Evidence-backed dossier

Zammad AI

Ein mit GenAI betriebener Agent für Zammad. Erweitert den Helpdesk um KI-gestützte Ticketverarbeitung und intelligente Antwortvorschläge.

Development
Open original profile ↗
Authority
Landeshauptstadt München
Administrative level
MunicipalBayern
Ministry
Not published
Risk classification
Minimal riskSelf-reported in the MaKI profile, not an i6eal assessment
AI method
Generative KI
Application area
Bürgerinnen- und Bürgerbeteiligung · Information und Kommunikation
Governance matrix

Published, planned or open

The matrix separates published information, planned reviews, non-required information and unknown fields. It deliberately has no composite score.

Risk classificationMinimales Risiko
Fundamental-rights reviewWurde nicht betrachtet
Data-protection statementNicht erforderlich
Contractor useIntern
Intervention optionsWurde nicht betrachtet
Project linkNot published
Published context

Affected groups and risk measures

Affected groups
Mitarbeitende der Behörde/ des Ressorts, Öffentlichkeit in bestimmten Angelegenheiten
Risk measures
Wurde nicht betrachtet
Described harm risks
Wurde nicht betrachtet
Timeline

Project and publication dates

  1. Project start
  2. First published
  3. Last published
MaKI identifierBY20266435966
Evidence basispublished authority profile
Source state05 May 2026, 10:49
Related tools

Useful next steps

These tools complement the current result.

View all tools
IndexAI Procurement & Supplier IndexWhich AI contracts does the public sector award, who wins, and which technology dependencies are explicitly disclosed? Procurement updates daily from TED and oeffentlichevergabe.de; suppliers use exact source IDs only.IndexPublic AI actorsSearch organizations across funding, research, procurement, influence and infrastructure. Every role stays tied to its source; matching names are queued for review only.MonitorPublic AI signal chronicleSee what actually changed across public AI data: new projects, updated evidence and corrections in an append-only chronicle with observation time, source identifier and direct link.