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PERMANENT OFFICIAL-EVIDENCE DOSSIER
Ongoing proceeding on AI training with customer communications
The Berlin authority reports that a Berlin company used its entire customer communications to train an AI system for handling customer enquiries without informing those customers. The authority expressly describes the proceedings as not yet concluded. No fine and no final finding is recorded.
!A published action is evidence of official activity—not automatically a finding of infringement.
- Authority
- Berlin Commissioner for Data Protection and Freedom of Information
- Subject
- Unnamed Berlin company
- Technology / system
- AI training with customer communications
- Action type
- Investigation
- Procedural status
- open
- Action date
- in 2024
- Publication date
- 26 May 2025
- Effective date
- not published
- Officially stated amount
- not published
- Legal basis
- GDPR
Exact technology passage
“Training eines KI-Systems zur Bearbeitung von Kundenanfragen”Location in source: Abschnitt zu Künstlicher Intelligenz, Absatz „Im Fokus steht auch die Transparenz“