In detail
- Weekly chatbot news use increases globally from 7% to 10%.
- Only 1% name chatbots as their main news source.
- Growth concentrated in Asia, Africa, Latin America, and Southern/Eastern Europe; 18–24s use chatbots most (17%).
- Top use cases: follow‑up questions (42%), current news (35%), summaries (34%), source‑checking (33%).
Why it matters
The shift signals that chatbots are becoming a meaningful, though still limited, channel for news — affecting media reach, reputation risk, and how businesses monitor public information.
For you Assess whether to incorporate chatbot monitoring into your media/PR workflow and tighten verification steps, since users often rely on chatbots for source checks.