In detail
- 49% report using chatbots at least occasionally; up from 33% in 2024
- 63% believe AI is advancing too quickly; only 16% see long‑term societal benefits
- Usage and sentiment vary by age: 66% of 18–29 year‑olds have used chatbots; 30–49 year‑olds report the highest daily use
Why it matters
High adoption combined with pronounced skepticism makes internal and external AI communication and governance a practical priority for businesses.
For you When rolling out AI, invest in clear explanations, usage guidelines and training to build trust among employees and customers.