In detail
- 16% expect positive societal impact in 20 years; ~40% expect negative impact
- 67% doubt the U.S. government will meaningfully regulate AI; 59% distrust companies to develop AI safely
- Under‑30s most skeptical: only 14% foresee positive impact
- Usage: ~25% use chatbots daily; ChatGPT used by 44% of U.S. adults, Gemini 24%, Copilot 17%
Why it matters
Widespread usage alongside deep skepticism affects customer acceptance, hiring, and regulatory risk—critical for businesses deploying or communicating about AI.
For you Assess your customers' views on AI and proactively communicate privacy, safety, and governance measures to reduce distrust and support adoption.