BusinessModels

NEA partner Tiffany Luck on AI ROI, personal agents and IPOs

NEA partner Tiffany Luck tells TechCrunch’s Equity podcast that the gap between AI hype and measurable ROI is driving interest in personal agents and startups that help enterprises track AI spend.

In detail

  • Tokenmaxxing led to rapid overspend on AI in some companies; firms cut Claude licenses and internal leaderboards were dropped
  • Luck highlights consumer 'magic moments' enabled by personal agents
  • Startups are emerging to help enterprises demonstrate ROI from AI investments

Why it matters

AI budgets are ballooning without guaranteed business value; investors are watching for products and services that make AI measurable and revenue‑driving. For SMEs this means treating AI as an investment that must show KPIs, not as tech for its own sake.

For you Assess AI licenses and pilots by concrete revenue or cost‑saving KPIs; consider vendors offering ROI measurement for AI projects.

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